Order Processing and Verification

Verification and order processing generally require one business day. To avoid any shipping delays, please ensure that the billing information you provide exactly matches the records of your credit card issuing bank.

All orders are subject to credit card authorization and verification prior to processing. For security purposes and to protect our customers, NIMANY reserves the right to cancel any orders with incorrect billing information, in which case you will not be charged.

Expedited Orders

Expedited orders placed before 11:00 AM will be processed on the same day. Orders placed after this time will be processed on the next business day.

International Orders

International orders may be subject to local government taxes and duties, which are the responsibility of the customer. NIMANY is not responsible for any additional charges that may apply once the package reaches your country.

Returns and Refunds

You may return an item for exchange within 7 days of receipt and for a refund within 24 hours of receipt, provided it is in its original condition and includes all original packaging.

To initiate a return, please contact our customer service team at info@nimanydubai.com for details on how to proceed with your return.

We will issue a refund for the original amount paid for the returned merchandise, excluding shipping and handling fees unless we have made an error with your order.

Refunds will be processed within 10 business days of receiving the returned item, subject to inspection and approval. Refunds will be issued to the original form of payment only.

Non-Returnable and Non-Exchangeable Items

Certain products are not eligible for return or exchange. These include:

  • Items marked as “Final Sale” on the product page
  • Custom or personalized items
  • Perishable goods
  • Earrings and other items that come into direct contact with the skin for hygiene reasons, whether the protective film is removed or intact

All earrings and some jewelry items (including leather, ropes, and similar accessories) feature delicate, high-quality hardware protected by a clear film.

Once this protective film has been removed, returns or exchanges will not be accepted for these items.

Specific sizing details are provided to help customers avoid sizing-related issues.

Exchanges

Exchanges are allowed up to 7 days after purchase and are subject to availability. Due to inventory turnover, requested exchange items may be sold out by the time your order is processed.

Outbound shipping charges will not be applied to exchange orders. Customers are responsible only for inbound shipping fees. This policy applies to standard ground shipping and discounted express shipping options.

Promotions

Multiple promotional codes may be active at the same time; however, customers may not combine more than one code per purchase.

Retrospective promotional adjustments will only be issued if the promotion occurred within 24 hours of the original purchase.

Shipment Tracking and Responsibility

A tracking number is generated for each purchase within the Middle East.

If the tracking number indicates that the item has been lost in transit, we will issue a refund for the purchase.

However, if the tracking information shows that the shipment has been delivered and the buyer reports non-receipt, it is the buyer’s responsibility to report the missing shipment directly to the courier for investigation.

Once an item has been marked as delivered by the courier and signed for by the receiver, NIMANY is no longer responsible for any lost, stolen, or missing items. However, we may assist by helping initiate an investigation with the courier.

Additional Notes

Due to the unique and limited availability of certain items, returns and exchanges are strictly not permitted for those products, as clearly stated on the product pages.

By purchasing these items, you acknowledge and agree to these terms.