NIMANY Dubai
RETURN, REFUND & EXCHANGE POLICY
Last updated: 15 September 2026

FINAL SALE POLICY
All NIMANY bags and accessories are sold on a final sale basis and are not eligible for return, exchange, or
refund. This policy reflects the nature of our products and, where applicable, hygiene considerations
associated with personal accessories.
1. No Return, Exchange or Refund
Once an order has been delivered, NIMANY Dubai does not accept returns, exchanges, or refunds for bags
and accessories due to change of mind, preference, sizing choice, colour choice, or any other
non-defect-related reason.
Customers are encouraged to review all product details, measurements, materials, colours, and product
descriptions carefully before placing an order.
2. Defective, Damaged or Incorrect Items
The final sale policy does not limit any rights that cannot lawfully be excluded under applicable UAE
consumer protection laws. If an item is received with a manufacturing defect, arrives damaged, or an
incorrect item has been supplied, the customer should contact NIMANY Dubai as soon as possible and
preferably within 48 hours of delivery.
To allow us to review the issue promptly, the customer should provide the order number together with clear
photographs or video showing the product, packaging, and the reported issue.
After review, NIMANY Dubai will determine the appropriate remedy in accordance with the circumstances and
applicable law. This may include repair, replacement, or refund where legally required or otherwise approved
by NIMANY Dubai.
3. Condition of Reported Items
Any item reported as defective, damaged, or incorrectly supplied must remain unused and must be kept with
its original packaging, tags, protective materials, dust bag, box, certificates, and any accessories supplied
with the order. NIMANY Dubai may be unable to assess a claim properly if the item has been used, altered,
damaged after delivery, or is incomplete.
4. Unauthorised Returns
Items must not be shipped or returned to NIMANY Dubai without prior written approval and return instructions
from our team. Unauthorised returns may be refused and sent back to the customer.
5. Shipping Charges
Original delivery charges are non-refundable for final-sale purchases. Where an item is confirmed to be
defective, damaged on arrival, or incorrectly supplied, any remedy relating to delivery costs will be handled in
accordance with the circumstances and applicable UAE law.
6. Refund Processing Where Applicable
Where a refund is approved or legally required, it will normally be issued to the original payment method. The
time required for the funds to appear may vary depending on the customer’s bank, card issuer, payment
provider, or other financial institution.
7. Colour, Finish and Natural Variation
Minor differences in colour, texture, finish, grain, plating appearance, or other natural or production-related
characteristics may occur depending on the material and screen settings. Such variations do not
automatically constitute a defect.
8. Contact
NIMANY Dubai
Email: Nimanyorderproduct@gmail.com
Phone: +971 52 350 0646
WhatsApp: +971 52 909 8210
JW Marriott Hotel Marina, Lobby Level
66 Al Marsa Street, Dubai Marina, Dubai, United Arab Emirates
This policy should be read together with the Terms of Service and Privacy Policy published on the NIMANY
Dubai website. Nothing in this policy is intended to exclude or restrict mandatory consumer rights under
applicable UAE law.