At NIMANY, customer satisfaction is our priority. Please review our Return, Refund, and Exchange Policy carefully before making a purchase.

Returns for Exchange

Items may be returned for exchange within 7 days of receipt, provided they are unused, in their original condition, and returned with all original packaging.

To initiate a return by mail, please contact our Customer Service team at info@nimanydubai.com for detailed return instructions.

Refund Policy

Refund requests must be made within 24 hours of receiving the item. Refunds will only be accepted for merchandise returned within 24 hours of the initial purchase and must be in original condition with all original packaging intact.

Refunds will be issued for the original amount paid for the merchandise only. Shipping and handling charges are non-refundable unless the return is due to an error on our part.

All refunds will be processed using the original method of payment only.

Promotional Offers

During promotional periods, multiple discount codes may be active at the same time. However, only one promotional code may be applied per individual purchase, and discount codes cannot be combined.

Exchange Conditions

Exchanges are subject to product availability. By the time your exchange request is processed, the item you requested may no longer be in stock.

Outbound shipping charges for exchange orders will be waived. Customers are responsible only for inbound shipping costs when returning items to us. This policy applies to standard ground shipping as well as discounted express shipping options.

Non-Returnable and Non-Exchangeable Items

All earrings and selected jewelry items (including leather pieces, ropes, and similar delicate accessories) are made with high-quality, delicate hardware protected by a clear protective film.

Once this protective film has been removed, we are unable to accept returns or exchanges for these items.

We provide accurate sizing information to help customers make the correct purchase decision and avoid sizing-related issues.

For hygiene reasons, earrings are strictly non-refundable and non-exchangeable under all circumstances, regardless of whether the protective film remains intact or has been removed.

Shipping and Delivery Responsibility

A tracking number is generated for every purchase within the Middle East.

If the tracking information confirms that the item has been lost in transit, we will issue a full refund.

However, if the tracking information shows that the shipment has been successfully delivered and the buyer reports non-receipt, it becomes the buyer’s responsibility to report the issue directly to the courier for further investigation.

Once an item has been marked as delivered by the courier and signed by the receiver, NIMANY is no longer responsible for any lost, stolen, or missing items. However, we may assist by helping initiate an investigation with the appropriate courier service.

Order Verification and Processing

Order verification and processing typically require one business day.

To avoid delays in shipping, please ensure that all billing information provided matches exactly with the records held by your credit card issuing bank.

All orders are subject to payment authorization and verification prior to processing.

For security purposes and to protect our customers, NIMANY reserves the right to cancel any order containing incorrect billing information. In such cases, no charges will be applied.